The following information is provided to users who interact with the web services of Tgroup S.P.A. accessible electronically through the tgroupspa.com address.
The purpose of this document is to inform users of the use that Tgroup S.P.A. carries out in relation to each personal data that will be provided through this site and in particular regarding the type of data that the organization can collect and process, the methods of data processing and the subjects with whom such data can be shared.
Tgroup S.P.A. has always recognized the importance of protecting personal data. Tgroup S.P.A. undertakes to respect the privacy of users and to treat private data with caution and confidentiality in compliance with the rules, pursuant to EU Regulation 2016/679, relating to the protection of individuals with regard to the processing of personal data, as well as the free movement of such data (also known as GDPR). The data concerning your person, spontaneously provided by you by filling in IT forms, are collected exclusively to allow contact with the company and, possibly, perform the contract concluded with you.
The data will not be used for purposes other than those specified below. It is possible to request an updated list of data processors by contacting the Data Controller.
According to the indicated law, the processing of your data will be based on the principles of correctness, lawfulness, transparency and protection of your privacy and your rights.
Pursuant to article 13 of the GDPR 2016/679 we provide you with the following information:

IDENTITY AND CONTACTS OF THE HOLDER

The Data Controller is Tgroup S.P.A. , with registered office in Nola (NA) Interporto di Nola Lotto B1 snc, – 80035.

SOURCE OF DATA AND PURPOSE OF THE PROCESSING

General and browsing data

It is possible to access the Site without the user being asked to provide any personal data. During normal operation, the IT systems and software procedures used to operate this site acquire some personal data which are then implicitly transmitted in the use of Internet communication protocols. This is information that by its nature could, through associations and processing with data held by third parties, allow users / visitors to be identified (e.g. IP address; domain names of the computers used by users / visitors who connect to the site etc). These data are used only for statistical information (therefore they are anonymous) and to check the correct functioning of the site. They are deleted immediately after processing.

Cookie

The site uses cookies that are used to identify the user and to provide a better service. Cookies allow Tgroup S.P.A. to monitor and analyze the use of the site. The user is entitled to refuse cookies; in this case the site may not work properly.
Please refer to the Policy specifically dedicated.

Data provided voluntarily

Your personal data are supplied by you by filling in the assistance form.
Your personal data referred to can be traced back to identification aspects (name, surname, email, telephone number, etc.). Your personal data will be processed by us, only your prior and specific consent, in order to allow us to manage your request in an optimal way, and in any case will not be saved in any way.

Optional supply of data

The user is not obliged to provide Tgroup S.P.A. the requested data; however in the absence of the necessary data Tgroup S.P.A. and / or the companies controlled by and / or connected to it may not be able to manage and / or handle requests.

Specific functions and services

The company can be contacted for summary information through instant messages from Zendesk and WhatsApp:

  • Zendesk Chat by Zopim for the management of support and contact requests, live chat installed on the site to respond to requests for support and contact by the user.( Privacy policy del servizio)
  • WhatsApp for the management of support and contact requests, live chat installed on the site to respond to requests for support and contact by the user. ( Privacy policy del servizio)
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